Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions ("Terms") are a legally binding agreement between you and Zeeyes AI, Inc. ("Zeeyes AI", "we", "us", "our"). They apply when you visit zeeyes.ai, book a consultation, or buy or use any of our services.

By accessing or using our services, you agree to these Terms. If you use the services on behalf of a company or other organisation, you confirm that you have authority to accept these Terms for it, and "you" refers to that organisation.

If you do not agree, please do not use our website or services.

Our services are designed for businesses and professionals. You must be at least 18 years old to use them.

2. Who we are

Zeeyes AI, Inc. is a Delaware corporation, incorporated on December 5, 2025, with its engineering and operations team in Tirunelveli, Tamil Nadu, India. We develop enterprise AI software, including our core product Xapplets, and deliver custom AI, automation and integration services.

3. Our products and services

Custom services

We provide enterprise-focused digital solutions, including:

• AI workflow automation and business software (billing, ERP, HR and POS systems)
• SEO and marketing automation
• Healthcare AI solutions
• Analytics and business intelligence
• Real estate and PropTech solutions
• Financial and accounting automation
• Custom software, mobile apps, API integrations and data migration

The scope, deliverables, timeline and price of each project are set out in a proposal, statement of work or order form agreed with you (a "Project Agreement"). If a Project Agreement conflicts with these Terms, the Project Agreement applies.

Xapplets products

Xapplets, including our Zoho CRM extensions and Workflow Studio, is software developed and owned by Zeeyes AI. Use of Xapplets is also governed by the Xapplets Terms of Use. Extensions installed through Zoho Marketplace are also subject to Zoho's own terms.

We may improve, change or discontinue features of our products from time to time. If a change materially reduces a paid service you rely on, we will give reasonable notice.

4. License and restrictions

Subject to these Terms and any payment due, we grant you a limited, non-exclusive, non-transferable and revocable license to access and use our services for your lawful internal business purposes.

You agree not to:

• reverse engineer, decompile or copy our proprietary systems, except where the law allows;
• resell, sublicense or distribute our services without our written permission;
• attempt to bypass security, usage limits or access controls;
• misuse our APIs, integrations or automation systems, or overload our infrastructure;
• remove copyright, trademark or other proprietary notices;
• use the services to send spam, malware or unlawful content, or to infringe anyone's rights;
• use the services for any unlawful purpose, or to build a competing product.

5. Trials and evaluation access

Some products or services may include a free trial or evaluation period. Trial access is provided "as is", may have limited features, and may be ended at any time.

When the trial ends, continued access requires an active subscription or Project Agreement.

6. Fees and payment

• Fees for custom services are set out in your Project Agreement or invoice. Fees for Xapplets extensions are shown on their product pages or on Zoho Marketplace.
• Unless stated otherwise, fees are in US dollars and exclude taxes, which you are responsible for paying.
• Invoices are due within the period stated on the invoice.
• If a payment is overdue, we may pause work or suspend access after giving you notice.
• Except where required by law or stated in your Project Agreement, fees already paid are non-refundable.

7. Your data and responsibilities

You keep all rights to the data, content and business records you provide or connect to our services ("Customer Data"). You give us permission to use Customer Data only as needed to provide, secure and support the services.

We do not sell Customer Data or use it to train public AI models. Our handling of personal data is described in our Privacy Policy.

You are responsible for:

• having the rights and consents needed to share Customer Data with us;
• keeping your accounts, passwords and API keys secure, and making sure only authorised people use them;
• giving us accurate business information;
• keeping your own backups of important data;
• telling us right away about any unauthorised access or security concern.

If a project involves regulated data, such as health records, we will agree any additional data protection terms in writing before we start.

8. AI-generated outputs

Some of our services use artificial intelligence to generate content, classifications, summaries, reports or automated actions. AI outputs can be incomplete or inaccurate.

You are responsible for reviewing outputs before relying on them, especially for financial, medical, legal or other important decisions. AI features are tools to support your team, not a replacement for professional judgement.

9. Support and maintenance

Support levels depend on your service plan or Project Agreement.

• Standard support: email-based help during business hours (IST) for technical issues.
• Enterprise support: may include priority handling, a dedicated contact and agreed response times (SLA), as set out in your Project Agreement.

Support covers the services and systems we provide. It does not cover issues caused by third-party platforms, hosting providers, or changes made by you or others outside our control.

10. Intellectual property

Zeeyes AI and its licensors own all rights in our software, platforms (including Xapplets), AI systems, automation workflows, designs, documentation, branding and website content. Nothing in these Terms transfers ownership of these to you.

For custom projects, ownership of the deliverables is set out in your Project Agreement. Unless it says otherwise:

• you own the custom deliverables built specifically for you, once you have paid for them in full;
• we keep ownership of our pre-existing tools, code libraries and know-how, and grant you a license to use them as part of the deliverables.

You may not use the Zeeyes AI or Xapplets names, logos or trademarks without our written permission.

If you send us suggestions or feedback, we may use them to improve our products without any obligation to you.

11. Confidentiality

Each party may receive non-public business, technical or financial information from the other ("Confidential Information"). Each party will:

• use the other's Confidential Information only to perform or receive the services;
• not disclose it to anyone except staff and advisers who need to know it and are bound by confidentiality;
• protect it with at least reasonable care.

These obligations do not apply to information that is public, already known to the receiving party, received lawfully from someone else, or independently developed. A party may disclose Confidential Information if required by law, after giving the other party notice where allowed.

12. Third-party services and integrations

Our solutions often connect to third-party platforms such as CRMs, accounting tools, ecommerce stores, cloud providers and APIs. Your use of those platforms is governed by their own terms and policies.

We are not responsible for:

• outages or interruptions of third-party services;
• changes to their APIs, policies or pricing;
• data loss caused by third-party providers.

Where a third-party change affects an integration we provide, we will work with you in good faith to adapt it.

13. Warranty disclaimer

We provide our services with reasonable skill and care. Except as expressly stated in a Project Agreement, the services are provided "as is" and "as available".

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee:

• uninterrupted availability or error-free operation;
• compatibility with every external system;
• specific business results.

14. Limitation of liability

To the maximum extent permitted by law, Zeeyes AI will not be liable for any:

• indirect, incidental, special, consequential or punitive damages;
• loss of profits, revenue or business opportunities;
• business interruption or operational downtime;
• loss or corruption of data.

This applies even if we were told such damages were possible.

Our total liability for all claims relating to the services is limited to the amount you paid us for the relevant service in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnification

You agree to defend and indemnify Zeeyes AI against third-party claims, losses and reasonable legal costs arising from:

• your breach of these Terms;
• your misuse of the services;
• Customer Data that you did not have the right to share.

16. Suspension and termination

By you

You may stop using our services at any time. Ending a paid service early is subject to your Project Agreement or subscription terms.

By us

We may suspend or end your access if:

• you breach these Terms;
• we detect unlawful activity or misuse;
• payments are overdue;
• we are required to by law.

Where reasonable, we will give you notice and a chance to fix the problem first.

After termination

Your right to use the services ends. You must pay any fees already due. You may ask for an export of your Customer Data within 30 days, after which we may delete it as described in our Privacy Policy.

Sections that by their nature should continue, including intellectual property, confidentiality, limitation of liability and governing law, will survive termination.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Wilmington, Delaware, and both parties agree to their jurisdiction.

Before starting any legal action, both parties agree to try to resolve the dispute informally by contacting each other in writing and negotiating in good faith for at least 30 days.

18. General terms

• Entire agreement: these Terms, any Project Agreement and our Privacy Policy are the full agreement between us about the services.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a right, that does not mean we waive it.
• Assignment: you may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, such as natural disasters, internet outages or government action.
• Independent parties: nothing in these Terms creates a partnership, joint venture or employment relationship.

19. Changes to these terms

We may update these Terms from time to time. If we make significant changes, we will give notice on our website or by email before they take effect.

If you continue to use the services after the changes take effect, you accept the updated Terms.

20. Contact us

If you have questions about these Terms, contact us: